What about refunds, exchanges and returns?

We approach refunds, exchanges and returns on a case-by-case basis so let us know what you need

We like to make these complicated transactions as simple as we can for our customers, so please don't hesitate to contact us at 0330 999 0019 or sales@firechiefglobal.com, and we will do what we can to help. 

Just a few things to note: 

  • if we need to organise a collection, carriage will be charged 
  • the items need to be in saleable condition unless there is something wrong with the item 
  • it needs to be within 30 days of purchasing the product

Further terms and conditions apply which can be found on the website.